HASSLE-FREE REFUND & RETURNS POLICY
1. Eligibility for Returns:
– We offer 7 days hassle-free returns & exchange from the date of delivery and a further 5-7 days for the returned product(s) to reach us.
– Products must be unused, in their original condition, and with all tags and labels intact.
2. Reverse Pick-Up Services:
– We offer reverse pick-up services for your convenience. A nominal fee of Rs 100 per order will be deducted at the time of refund, regardless of the number of items within that order.
This means that if an order contains multiple items, only a single deduction of Rs 100 will be made for the entire order, not on each individual clothing item.
– Pick-up will be attempted twice. If unsuccessful, you’ll need to return the shipment to our address.
3. Refund Process:
– For COD orders, store credit will be issued within 1-2 working days from the day of return pickup.
– Please return your product(s) in the same condition as it was shipped. If the products are returned in poor condition or have clearly been worn, a refund would not be provided.
– Refunds will be processed within 7 days of receiving the returned item(s). Please note refunds are applicable only for prepaid orders.
4. Product Condition:
– Ensure the product(s) are returned in the same condition as they were shipped. Refunds will not be provided for products returned in poor condition or if they show signs of wear.
5. Refund Method:
– Payments made online will be refunded through the original payment method.
– COD orders will receive store credit equivalent to the amount paid.
6. Non-Refundable Items:
– Reward points or store credits are non-refundable and can only be redeemed on our store.
– Shipping charges are non-refundable.
7. Customer Support:
– Instagram direct message: @kots.co.in
– WhatsApp: +91 81285 18846 (Available Monday-Saturday, 10 am – 7 pm)
8. Cancellations:
– Orders can be canceled only if they haven’t been dispatched from our warehouse.
9. Refunds for Free Product Deals:
– Orders placed during promotional events like BOGO Sale (Buy 1 Get 1 Free) are not eligible for returns.
Thank you for shopping with KOTS!
COMPANY ADDRESS
PLOT NO, 1-6/4 Opp Capital Bakery Near Sone ki Chal Aloc state Rakhial,
Ahmedabad, 380023