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Refund and Returns Policy

At KOTS, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward Refund and Returns Policy to ensure a hassle-free experience. Please read the following guidelines carefully.

1. Eligibility for Refund or Return
– To be eligible for a refund or return, the item(s) must be unused, in their original condition, and with all tags and labels intact.
– Certain items such as intimate apparel, swimwear, and earrings are non-returnable for hygiene reasons. Please check the product description or contact our customer support for specific item eligibility.

2. Return Process
– If you wish to initiate a return, please contact our customer support within 10 days from the date of delivery. We will provide you with instructions on how to proceed.
– You may be asked to provide proof of purchase, such as your order number or receipt, during the return process.

3. Refund Options
– Depending on the circumstances and your preference, we offer two refund options:
a) Store Credit: You can opt to receive a store credit equivalent to the purchase amount, which can be used for future purchases on our website.
b) Original Payment Method: If preferred, we can issue a refund directly to the original payment method used during the purchase.

4. Return Shipping
– If the return is due to a defective or incorrect item, we will cover the return shipping costs. In other cases, the customer is responsible for the return shipping fees.
– We recommend using a trackable shipping method and keeping the shipping receipt as proof of return.

5. Processing Time
– Once we receive the returned item(s), our team will inspect them to ensure they meet the eligibility criteria. Please allow [X] business days for the return to be processed.
– Refunds will be issued promptly after the return is approved. The actual time for the refund to reflect in your account may vary depending on your financial institution.

6. Exchanges
– We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above, and then place a new order for the desired item.

7. Damaged or Defective Items
– In the unlikely event that you receive a damaged or defective item, please contact our customer support immediately. We will arrange for a return or replacement as appropriate, and any associated shipping costs will be covered by us.

8. Non-Refundable Items
– Gift cards and promotional items are non-refundable and cannot be returned.

Please note that this Refund and Returns Policy is subject to change without prior notice. The most recent version will be posted on our website. We encourage you to review this policy periodically.

If you have any questions or need further assistance regarding our Refund and Returns Policy, please contact our customer support using the information provided below:

Email: support@kots.co.in
Address: Kots Clothing :
PLOT NO, 1-6/4 opp capital bakery near sone ki chal aloc state Rakhial Ahmedabad
Pin code : 380023

Thank you for shopping with KOTS. We value your satisfaction and will do our best to ensure a positive shopping experience.